Why Cintas Gets 52 Chances to Keep a Customer

Why Cintas Gets 52 Chances to Keep a Customer A Cincinnati machine shop in 1957 had a laundry problem. Twelve grease-stained shirts, no clean ones, and a Monday shift starting in an hour. Monday morning before anyone rented a shirt Work clothes used to be a purchase. The shop bought shirts and pants outright and handed them to the crew, and the crew took them home. Grease does not wash out in a home machine. Sizes wandered. Buttons went missing and nobody replaced them. When a shirt finally...